RETURNS:
At JSK we hope that you are happy with your purchase. However, we know that sometimes you will need to return an item. If you are unhappy with your goods for any reason, you can return your item to us (This does not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
We are happy to offer an exchange or refund on unused items returned within 14 days of purchase.
Damaged/Faulty Products
Any claim for goods damaged in transit or shortage must be made in writing to the carriers and ourselves within 3 days of receipt of the goods, otherwise we cannot accept any responsibility for loss or damage. Invoice number, Product Code, Reason for Damage and where possible images must be forwarded to our email.
JSK will only accept return of goods under the following criteria:
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Items are checked thoroughly upon delivery. The condition of the goods becomes the responsibility of the buyer immediately upon delivery to the buyers’ address. We will not accept return of any goods that have been transported elsewhere after delivery.
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Goods being returned must be in their original packaging. Therefore, it is advised to take care when opening the boxes/cartons to keep all the packaging intact. We cannot accept returns that do not have their original packaging.
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We will only accept goods, for return, by prior arrangement with the authority of JSK, where a collection note has been raised. We will not accept any goods without an official collection note. Collection notes must be signed by the customer.
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Items must be packed and ready for collection on the agreed date. We reserve the right to refuse incorrectly packaged items. If the item is not available for collection it will be assumed a credit is no longer required and the credit note will be cancelled and no credit given.
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If damaged item is not available for collection from delivery premises, replacement item will be invoiced. Once damaged item is received, credit note will be issued.
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We will examine and quality control all returns. Once the defective item is accepted a credit note will be raised to the customer’s account.
Failure to comply with the above procedure will result in goods not being credited or replaced. Where orders have been correctly executed by us, goods may only be returned with our prior written permission.
A deduction of a least 5% will be made from the credit note as a handling charge. No credit notes can be issued until the goods are returned to our warehouse, well packed to avoid further damage.
Right to Cancel
For any products bought on the website, you have a right to cancel without any reason whatsoever within 14 days after the day you received all goods/services from us.
To exercise the right to cancel email us on sales@jskcuttingtools.com or call +44 (0) 203 652 2476, or write to us at JSK Precision Tools Ltd 110, Osram House, East Lane Business Park, Wembley, England HA9 7NG to inform us. We will need your Order number, and contact information.
We must receive the returned goods no later than 14 days from the day you notify us of your cancelled order.
We shall aim to refund you within 14 days from such date when the returned goods have been received by us.
Note, we will reimburse to you all payments received from you, excluding the costs of delivery.
Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.